Opinion

Common Sense Would Be Really Nice

Businesses are embracing personalization and even micro-personalization. Examples include implementing concierge service to help guests plan their trips, customizing marketing messages, and availing the guest’s favored type of coffee in the room.

Lee Keng Ng
Lee Keng Ng
Associate Professor at Singapore Institute of Technology (SIT)
Singapore Institute of Technology (SIT)
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Lodging Industry
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Lee Keng Ng
by Lee Keng Ng
17 May 2024Singapore Institute of Technology (SIT)Lodging Industry
Singapore Institute of Technology (SIT)
Address F&B profitability before it takes you under
Opinion

Address F&B profitability before it takes you under

F&B is increasingly a cost centre for hotels, steadily losing profitability since 2018. But there’s hope! Hoteliers should look beyond just the menu and decor to create a compelling F&B offering. Profitability in food and beverage (F&B) dropped by o...

Cameron Thomas
Cameron Thomas
Senior Account Executive
Guestline
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Sales & Marketing
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Information Technology
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Lodging Industry
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Food and beverage
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Cameron Thomas
by Cameron Thomas
16 May 2024GuestlineLodging Industry
Address F&B profitability before it takes you under
3 reasons why hoteliers need a CDP that’s built for our industry
Opinion

3 reasons why hoteliers need a CDP that’s built for our industry

Let’s face it: technology investments can be expensive. That’s why it’s so important for hoteliers to make sure you choose partners that will ultimately increase your bottom line and advance your mission to create amazing guest experiences.

Karen Stephens
Karen Stephens
Chief Revenue Officer at Revinate
Revinate, Inc.
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Sales & Marketing
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Revenue Management
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Lodging Industry
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Big Data
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Karen Stephens
by Karen Stephens
15 May 2024Revinate, Inc.Lodging Industry
3 reasons why hoteliers need a CDP that’s built for our industry
AI and Human Input: Hospitality Leader Andrew Rubinacci’s Shares His Recipe for Revenue Management Success
Opinion

AI and Human Input: Hospitality Leader Andrew Rubinacci’s Shares His Recipe for Revenue Management Success

When I asked Andrew Rubinacci to describe the early days of his illustrious hospitality career, his answer was one you might not expect—“I was a guinea pig,” he’ll say with a smile. “I was, quite literally, the first revenue manager at InterContinen...

Alan Young
Alan Young
Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner
Puzzle Partner Ltd.
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Information Technology
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Revenue Management
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Lodging Industry
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Chatbots, Robotics & AI
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Alan Young
by Alan Young
15 May 2024Puzzle Partner Ltd.Lodging Industry
AI and Human Input: Hospitality Leader Andrew Rubinacci’s Shares His Recipe for Revenue Management Success
What It Really Takes To Book More Groups, Meetings, and Events These Days
Opinion

What It Really Takes To Book More Groups, Meetings, and Events These Days

Today’s hotel and event salespeople work in completely different environments than most of their leaders experienced. Meeting and event booking sites have created a flood of leads, which can be overwhelming for those working in a sales role equipped...

Doug Kennedy
Doug Kennedy
President of the Kennedy Training Network
Kennedy Training Network (KTN)
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Sales & Marketing
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Miscellaneous
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Lodging Industry
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Market Segments
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Doug Kennedy
by Doug Kennedy
14 May 2024Kennedy Training Network (KTN)Lodging Industry
What It Really Takes To Book More Groups, Meetings, and Events These Days
Hospitality management careers list for hotel enthusiasts
Opinion

Hospitality management careers list for hotel enthusiasts

If you love hotels, then you will be glad to hear that they offer many amazing career paths. There are many diverse positions within a hotel but in this article, we will cover 10 possible career paths that hotel lovers should consider. From concierg...

Philippa Golding
Philippa Golding
Online Recruitment & Marketing Officer
EHL
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Lodging Industry
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Education & Professional Development
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Philippa Golding
by Philippa Golding
7 May 2024EHLLodging Industry
Hospitality management careers list for hotel enthusiasts
Checking the Changes to Hawaiian Luxury with the Halekulani
Opinion

Checking the Changes to Hawaiian Luxury with the Halekulani

For those who are unfamiliar, the Halekulani is (pardon the alliteration) a hallmark of Hawaiian hospitality, with the property acting as the keystone for the densely populated beach tourism area of Waikiki in Honolulu. At 453 rooms and suites, the ...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Lodging Industry
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Luxury Travel
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
6 May 2024Hotel Mogel Consulting LimitedLodging Industry
Checking the Changes to Hawaiian Luxury with the Halekulani
HVS India Hospitality Industry Overview 2023
Opinion

HVS India Hospitality Industry Overview 2023

This report highlights the key trends in the Indian hospitality industry in 2023 along with the sector performance metrics, brand signings, and brand openings during the year. It also provides our outlook for the sector for 2024.

Mandeep S Lamba
Mandeep S Lamba
MRICS, President (South Asia), New Delhi
HVS
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Lodging Industry
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Markets & Performance
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Mandeep S Lamba
by Mandeep S Lamba, Dipti Mohan and Dhwani Gupta
3 May 2024HVSLodging Industry
HVS India Hospitality Industry Overview 2023