The Growing Role of Digital Identity in Today’s Hotel Tech Stack
Press Release

The Growing Role of Digital Identity in Today’s Hotel Tech Stack

In a recent conversation between EHL professor Ian Millar and Pedro Torres, founder of Youverse, they explored the multifaceted concept of digital identity within the hospitality industry. Torres provided a comprehensive explanation of digital ident...

Hospitality Net
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Property Technology
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Innovation
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The Growing Role of Digital Identity in Today’s Hotel Tech Stack17 May 2024Hospitality NetCRM & Loyalty
The Growing Role of Digital Identity in Today’s Hotel Tech Stack
Press Release

ALL and SNCF Connect join forces to create a bespoke and complementary travel experience

ALL, Accor’s booking platform and loyalty program, is now available via the SNCF Connect website and app, offering customers a seamless and fully integrated accommodation booking experience when making their travel arrangements. This strategic partn...

Accor
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CRM & Loyalty
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Partnerships, Mergers & Acquisitions
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ALL and SNCF Connect join forces to create a bespoke and complementary travel experience16 May 2024AccorCRM & Loyalty
ALL and SNCF Connect join forces to create a bespoke and complementary travel experience
Case Study

How Twin Farms leverages data to regularly engage its loyal guests and drive direct revenue

Nestled in 300 acres of pristine Vermont countryside, Twin Farms is located in bucolic Barnard, Vermont, about 90 minutes from Burlington, three hours from Boston, or five from New York City. Twin Farms Stays are reserved for adults only and are inc...

Revinate, Inc.
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Sales & Marketing
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CRM & Loyalty
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Email marketing
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Lodging Industry
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How Twin Farms leverages data to regularly engage its loyal guests and drive direct revenue14 May 2024Revinate, Inc.CRM & Loyalty
How Twin Farms leverages data to regularly engage its loyal guests and drive direct revenue
Supplier News

Cloudbeds and Cendyn partner to enhance hotel revenue and guest experience

Cloudbeds, the premier hospitality management software platform, and Cendyn, a global integrated hotel technology and services company, have today announced a strategic partnership dedicated to driving revenue growth for hoteliers.

Cloudbeds
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Property Technology
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CRM & Loyalty
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Travel Technology
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Cloudbeds and Cendyn partner to enhance hotel revenue and guest experience14 May 2024CloudbedsCRM & Loyalty
Cloudbeds and Cendyn partner to enhance hotel revenue and guest experience
The Tension Between Leadership and Customer Service
Opinion

The Tension Between Leadership and Customer Service

My friend Sterling Hawkins just wrote a great article about the tension between the leadership of a company and the salesforce. Hawkins reports the president of a Fortune 500 company told him, Tension between the salesforce and leadership is normal....

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
13 May 2024Shepard Presentations, LLC.CRM & Loyalty
The Tension Between Leadership and Customer Service
Four Ways AI Can Transform the Hospitality Consumer Experience
Opinion

Four Ways AI Can Transform the Hospitality Consumer Experience

While the discussion around Artificial Intelligence (AI) has been going on for years, there has been a renewed level of enthusiasm since the introduction of generative AI technologies like ChatGPT.

Jason G. Bryant
Jason G. Bryant
Vice President, Nor1 GTM - Oracle Hospitality
Oracle Hospitality
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CRM & Loyalty
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Chatbots, Robotics & AI
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Guest Experience
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Jason G. Bryant
by Jason G. Bryant
8 May 2024Oracle HospitalityCRM & Loyalty
Four Ways AI Can Transform the Hospitality Consumer Experience
Case Study

Abandonment to conversion: How Columbia Hospitality boosted revenue with Revinate

Columbia Hospitality is a leading hospitality solutions provider and management company based in Seattle, Washington. Its growing portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and...

Revinate, Inc.
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Sales & Marketing
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CRM & Loyalty
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Email marketing
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Lodging Industry
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Abandonment to conversion: How Columbia Hospitality boosted revenue with Revinate 7 May 2024Revinate, Inc.CRM & Loyalty
Abandonment to conversion: How Columbia Hospitality boosted revenue with Revinate
“Plan, Book, Enjoy”: Introducing HERA, Accor’s New Travel Advisors’ Luxury Loyalty & Rewards with Pascal Visintainer
Press Release

“Plan, Book, Enjoy”: Introducing HERA, Accor’s New Travel Advisors’ Luxury Loyalty & Rewards with Pascal Visintainer

Accor is taking part in the Arabian Travel Market (ATM), a leading international travel and tourism event attracting a global community of travel professionals and is taking this opportunity to introduce HERA, Accor Travel Advisor Program. Pascal Vi...

Accor
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Boutique & Lifestyle
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CRM & Loyalty
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Luxury Travel
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“Plan, Book, Enjoy”: Introducing HERA, Accor’s New Travel Advisors’ Luxury Loyalty & Rewards with Pascal Visintainer 7 May 2024AccorCRM & Loyalty
“Plan, Book, Enjoy”: Introducing HERA, Accor’s New Travel Advisors’ Luxury Loyalty & Rewards with Pascal Visintainer