Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program
Press Release

Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program

A survey by Marriott Bonvoy, the award-winning travel program of Marriott International, has found that a majority of Gen Zs and Millennials in Asia Pacific excluding China (APEC) prefer the simplicity of belonging to one comprehensive loyalty trave...

Marriott International, Inc.
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CRM & Loyalty
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Consumer Trends
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Market Segments
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Guest Experience
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Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program24 April 2024MarriottGuest Experience
Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program
Press Release

Unlocking Hyper-Personalization: 5 Strategies for Leveraging First-Party Data in Hospitality

The hospitality industry continues to witness a significant shift towards personalized guest experiences and enhanced loyalty programs. According to Forbes, loyalty programs are evolving beyond the traditional one-size-fits-all model, catering to in...

The Hospitality Sales and Marketing Association International (HSMAI)
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Sales & Marketing
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Guest Experience
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Unlocking Hyper-Personalization: 5 Strategies for Leveraging First-Party Data in Hospitality10 April 2024HSMAIGuest Experience
Unlocking Hyper-Personalization: 5 Strategies for Leveraging First-Party Data in Hospitality
Press Release

Customer Experience in the Age of AI

HSMAI Staff recently had the opportunity to chat with David C. Edelman, a speaker at the HSMAI Commercial Strategy Conference, June 25-26 in Charlotte. David is author of the upcoming book, Personalized: Customer Strategy in the Age of AI, and is a ...

The Hospitality Sales and Marketing Association International (HSMAI)
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Chatbots, Robotics & AI
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Guest Experience
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Customer Experience in the Age of AI 8 April 2024HSMAIGuest Experience
Customer Experience in the Age of AI
Four Seasons Yachts Unveils Inaugural Itineraries to The Caribbean and Mediterranean and a First Look at Its 95 Spectacular Suites
Press Release

Four Seasons Yachts Unveils Inaugural Itineraries to The Caribbean and Mediterranean and a First Look at Its 95 Spectacular Suites

Four Seasons, together with luxury yachting company Marc-Henry Cruise Holdings Ltd, Joint Owner/Operator, Four Seasons Yachts, and venerated Italian shipbuilder Fincantieri, continues to chart a new course of luxury at sea. As momentum builds toward...

Four Seasons Hotels & Resorts
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Four Seasons
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Boutique & Lifestyle
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Luxury Travel
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Four Seasons Yachts Unveils Inaugural Itineraries to The Caribbean and Mediterranean and a First Look at Its 95 Spectacular Suites29 March 2024Four SeasonsGuest Experience
Four Seasons Yachts Unveils Inaugural Itineraries to The Caribbean and Mediterranean and a First Look at Its 95 Spectacular Suites
Stay up all night in the Hidden Library of St Paul’s Cathedral, now on Airbnb
Press Release

Stay up all night in the Hidden Library of St Paul’s Cathedral, now on Airbnb

Airbnb is inviting bookworms on the ultimate literary escape: an overnight stay in the Hidden Library of St Paul’s Cathedral – hosted by Abby Parker of BookTok’s @abbysbooks. Tucked away in one of London’s most iconic landmarks, the Hidden Library a...

Airbnb, Inc.
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Guest Experience
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Short Term Rental (STR)
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Stay up all night in the Hidden Library of St Paul’s Cathedral, now on Airbnb 8 March 2024AirbnbGuest Experience
Stay up all night in the Hidden Library of St Paul’s Cathedral, now on Airbnb
Leading the Culinary Lifestyle Segment with Christopher Hunsberger of Appellation
Press Release

Leading the Culinary Lifestyle Segment with Christopher Hunsberger of Appellation

Every hotelier knows in their heart of hearts the importance of giving guests a great experience. It’s the lifeblood of hospitality. Yet beyond impeccable service and a flawless guestroom, so much of that hotel experience is crafted by what else is ...

Hotel Mogel Consulting Limited
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Food & Beverage
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Brand Marketing
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Luxury Travel
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Leading the Culinary Lifestyle Segment with Christopher Hunsberger of Appellation19 February 2024Hotel Mogel Consulting LimitedGuest Experience
Leading the Culinary Lifestyle Segment with Christopher Hunsberger of Appellation