Podcast

No missed opportunities — prioritizing a data collection practice for every property

In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Aaron Miller, VP of CRM, Digital at Highgate, explain why data collection isn’t something you can just pay attention to “sometimes.” Miller emphasizes that every property...

Revinate, Inc.
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CRM & Loyalty
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Big Data
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No missed opportunities — prioritizing a data collection practice for every property
by Karen Stephens
23 May 2024Revinate, Inc.Guest Experience
No missed opportunities — prioritizing a data collection practice for every property
Video

The Latest in Travel Podcast with John McAuliffe from Purpose & Promise

🎙️ Welcome to Episode 7 of the Latest in Travel Podcast, where we’re excited to feature John McAuliffe, who currently serves as a strategic advisor to SaaS companies worldwide, coaching CEOs of technology and eCommerce companies on scaling and growi...

GuestCentric Systems
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The Latest in Travel Podcast with John McAuliffe from Purpose & Promise28 February 2024Podcast (series)GuestCentric Systems
Podcast

How to make every guest touchpoint count and lead guest experiences with trust

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Andrew Ladd, VP of Marketing at Noble Hotels & Resorts, go below the surface to discuss what it means to gain the trust of guests. Hoteliers are at a huge advantag...

Revinate, Inc.
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Information Technology
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Guest Experience
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How to make every guest touchpoint count and lead guest experiences with trust
by Karen Stephens
18 January 2024Revinate, Inc.Guest Experience
How to make every guest touchpoint count and lead guest experiences with trust
Embracing Sustainable Luxury and Wellness in Hospitality
Podcast

Embracing Sustainable Luxury and Wellness in Hospitality

In this enlightening first episode of season two, Charlotte Gomez de Orozco, the visionary founder of HOY Hotel Paris, delves into the intricate blend of sustainable luxury and wellness that defines her hotel’s ethos. She also unpacks the unique yog...

Boutique Lifestyle Leaders Association (BLLA)
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Boutique & Lifestyle
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Wellness and well-being
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Lodging Industry
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Guest Experience
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Embracing Sustainable Luxury and Wellness in Hospitality
by Ariela Goharik Kiradjian
13 November 2023BLLAGuest Experience
Embracing Sustainable Luxury and Wellness in Hospitality
Podcast

[Podcast] The evolutions of traveler wellness and personalization in hospitality

In this episode we speak with Tammy Pahel, Chief Wellness Officer at Alchemy Resorts about the growing impact of wellness on travel, how to use wellness to personalize experiences in the ways travelers want, and how leaders can use wellness strategi...

Amadeus Hospitality
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Wellness and well-being
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Guest Experience
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[Podcast] The evolutions of traveler wellness and personalization in hospitality17 May 2023AmadeusGuest Experience
[Podcast] The evolutions of traveler wellness and personalization in hospitality
Podcast

[Podcast] How a hotel can use its physical spaces to elevate staff and guest wellbeing

In this episode, we talk with Scott Lamont, CEO of EDSA, an organization that specializes in urban design, landscape architecture, and design planning for the hotel and other global industries. We explore why hotels aren’t maximizing their use of ph...

Amadeus Hospitality
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Design and Architecture
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Guest Experience
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[Podcast] How a hotel can use its physical spaces to elevate staff and guest wellbeing 5 May 2023AmadeusGuest Experience
[Podcast] How a hotel can use its physical spaces to elevate staff and guest wellbeing
Podcast

[Podcast] How hoteliers can use a design mindset to improve hotel operations and elevate staff and guest experiences

In this episode, we have a chat with Cheryl Durst, CEO of the International Interior Design Association. First, we discuss a few practical ways in which hoteliers can use design strategies to improve staff and guest experiences. We then learn about ...

Amadeus Hospitality
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Design and Architecture
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Guest Experience
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[Podcast] How hoteliers can use a design mindset to improve hotel operations and elevate staff and guest experiences28 April 2023AmadeusGuest Experience
[Podcast] How hoteliers can use a design mindset to improve hotel operations and elevate staff and guest experiences