Navigating AI in Hospitality: Addressing Common Concerns and Ethical Challenges to Elevate the Guest Experience

In an era where artificial intelligence (AI) is reshaping industries, the hospitality sector stands at the forefront of a profound transformation. As hoteliers, embracing AI may initially spark a mix of curiosity and caution. Questions about the int...

Are Morch

Digital Transformation Coach for Hotels

Are Morch, Digital Transformation Coach

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Chatbots, Robotics & AI

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Opinion

The strategic Revenue Manager’s dream: AI can now help you with the job you signed up for

It was a sunny day in The Hague in 2010 when I, somewhere in between reading the Wall Street Journal and playing Mahjong to train my eye for patterns (all of Ms. Lin’s students will remember), decided I would become a Revenue Manager. I loved strate...

Nadine Böttcher

Head of Product Innovation at Lighthouse

Lighthouse (formerly OTA Insight)

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Revenue Management

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Chatbots, Robotics & AI

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Opinion

Four Ways AI Can Transform the Hospitality Consumer Experience

While the discussion around Artificial Intelligence (AI) has been going on for years, there has been a renewed level of enthusiasm since the introduction of generative AI technologies like ChatGPT.

Jason G. Bryant

Vice President, Nor1 GTM - Oracle Hospitality

Oracle Hospitality

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CRM & Loyalty

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Chatbots, Robotics & AI

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Guest Experience

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Opinion

The Top 5 Advantages of AI-First Platforms Over Legacy System Upgrades

If I had a dollar for every time I heard artificial intelligence or “AI” mentioned over the last year, well, you know the rest of that saying. And much like when you repeat a word so many times, it starts to lose its meaning – the discussions surrou...

Andrew Rubinacci

Chief Advisory Officer of FLYR for Hospitality

FLYR (formerly Pace Revenue)

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Property Technology

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Revenue Management

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Chatbots, Robotics & AI

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Opinion

Is AI-generated Content the Spam of Our Time?

Lately I’ve been coming across a lot of content online that appears to be AI generated. I’ve seen it in articles, blogs and whitepapers, on news sites and social media, and in email, product marketing, and media releases.

Daniel E. Craig

Founder, Reknown

Reknown

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Sales & Marketing

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Chatbots, Robotics & AI

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Content Marketing

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Opinion

Machine Learning from PMS Data Extraction Enables Personalization and Segmentation

In the latest Thematic World Panel, we posed the question of how primary data extractions from the property management system (PMS) can be used for machine learning (ML) to the grow a hotel or heighten productivity. With a range of astute viewpoints...

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hospitality Net

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Information Technology

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Property Technology

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Chatbots, Robotics & AI

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Opinion

Leveraging the In-Room Tablet Dashboard to Detect WiFi Signal Strength Ensures Guest Satisfaction, Loyalty

Scaling demand for location-based services and personalized guest messaging is forcing hotel owners and operators to rethink the strength and reliability of their wireless networks. To compete effectively and support guests’ mobile devices and a pro...

Neil Schubert

Chief Product Officer at Hotel Communication Network Inc.

Hotel Communication Network Inc. (HCN)

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Guestroom Technology

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CRM & Loyalty

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Chatbots, Robotics & AI

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Opinion

Wherever You Go, There Is Artificial Intelligence

It’s a daily occurrence to see mentions of Artificial Intelligence (AI) throughout multiple industries, including the hotel space. And why not? AI systems can effortlessly perform tasks associated with the cognitive functions of humans, and rather t...

Klaus Kohlmayr

Chief Evangelist and Development Officer, IDeaS

IDeaS

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Property Technology

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Revenue Management

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Chatbots, Robotics & AI

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Opinion

Combining Artificial Reality and Robots to Improve Hospitality Operations: The Use of Artificial Intelligence (AI)

Robots along with Artificial Reality (AR) have the ability to come together to form a new technological tool for the hospitality industry. Robots are currently being used in many different forms to make company and organizational operations more eff...

Fred DeMicco

Executive Director (2019-2023) and currently Professor in the School of Hotel and Restaurant Management at Northern Arizona University

The University of Memphis | Kemmons Wilson School of Hospitality and Resort Management

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Chatbots, Robotics & AI

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The University of Memphis | Kemmons Wilson School of Hospitality and Resort Management

Opinion

Will AI Replace Hotel Revenue Managers? Answering the Million Dollar Question

Never in human history have we had access to as much data as we do today. In recent years, the tools and strategies we use to process and understand insights derived from this data have become one of the hottest commodities – and with good reason. O...

Andrew Rubinacci

Chief Advisory Officer of FLYR for Hospitality

FLYR (formerly Pace Revenue)

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Revenue Management

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Lodging Industry

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Innovation

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Chatbots, Robotics & AI

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