The hotelier’s guide to identity resolution
Explainer

The hotelier’s guide to identity resolution

A potential guest planning a trip explores your hotel’s mobile site for available rooms. She clicks on a special offer to download your hotel app for an exclusive direct-booking deal but then gets sidetracked with other plans. Later, she visits your...

Karen Stephens
Karen Stephens
Chief Revenue Officer at Revinate
Revinate, Inc.
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Sales & Marketing
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CRM & Loyalty
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Big Data
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The hotelier’s guide to identity resolution
by Karen Stephens
16 February 2024Revinate, Inc.CRM & Loyalty
The hotelier’s guide to identity resolution
What is Service Culture?
Explainer

What is Service Culture?

You may have heard how important service culture is, especially in the hospitality industry. But what exactly is service culture and why is it so important? Let’s take an in-depth look at this concept and how it plays out through customer service cu...

Franck Louveau
Franck Louveau
Consultant - Service DNA at EHL Advisory Services
EHL
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Human Resources
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Revenue Management
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CRM & Loyalty
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What is Service Culture?
by Franck Louveau
23 August 2021EHLCRM & Loyalty
What is Service Culture?