Information Overload Causing Frequent Basket Abandonment in Retail, Consumer Goods and Travel Purchases, Accenture Research Reveals
Performance

Information Overload Causing Frequent Basket Abandonment in Retail, Consumer Goods and Travel Purchases, Accenture Research Reveals

The research, based on a survey of 19,000 consumers across 12 countries highlights the issue of ‘information overload’, with 73% of consumers feeling inundated by too much choice and 75% saying they are bombarded by advertising, resulting in 74% aba...

Accenture
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Information Overload Causing Frequent Basket Abandonment in Retail, Consumer Goods and Travel Purchases, Accenture Research Reveals 1 May 2024AccentureConsumer Trends
Information Overload Causing Frequent Basket Abandonment in Retail, Consumer Goods and Travel Purchases, Accenture Research Reveals
Press Release

Business Travel Professionals Show Optimism, Commitment in Their Career Outlook for 2024, According to Latest GBTA Poll

As the business travel industry continues to show strong indicators toward reaching a spending forecast of $1.5 trillion USD in 2024, the latest sentiment poll released today from the Global Business Travel Association (GBTA) reveals an industry wor...

Global Business Travel Association (GBTA)
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Business Travel
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Business Travel Professionals Show Optimism, Commitment in Their Career Outlook for 2024, According to Latest GBTA Poll 1 May 2024GBTAConsumer Trends
Business Travel Professionals Show Optimism, Commitment in Their Career Outlook for 2024, According to Latest GBTA Poll
Wellness, Sustainability, Diversity: How Procure-to-Pay (P2P) Can Help Hotels Meet Evolving Guest Demands
Opinion

Wellness, Sustainability, Diversity: How Procure-to-Pay (P2P) Can Help Hotels Meet Evolving Guest Demands

More consumers are prioritising social values, the environment, and health and wellness in their purchasing decisions than ever before—and travellers are no exception. To stay competitive, hotels not only need to make these values a priority but als...

Johannes Vocke
Johannes Vocke
Chief Financial Officer
FutureLog AG
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Information Technology
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Asset Management
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Johannes Vocke
by Johannes Vocke
30 April 2024FutureLog AGConsumer Trends
Wellness, Sustainability, Diversity: How Procure-to-Pay (P2P) Can Help Hotels Meet Evolving Guest Demands
Press Release

3 in 5 Younger Travelers Go the Extra Mile for Live Events, AAA and Bread Financial Survey Finds

A new study from AAA and Bread Financial finds younger generations are driving a surge in live event travel. Approximately three in five Gen Z (65%) and Millennial (58%) respondents confirmed they have traveled in the past 12 months and/or plan to t...

AAA (the American Automobile Association, Inc.)
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Consumer Trends
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3 in 5 Younger Travelers Go the Extra Mile for Live Events, AAA and Bread Financial Survey Finds29 April 2024AAA (the American Automobile Association, Inc.)Consumer Trends
3 in 5 Younger Travelers Go the Extra Mile for Live Events, AAA and Bread Financial Survey Finds
Opinion

Reviews on TripAdvisor: What Matter to the Different Generations

Among the various forms of electronic word-of-mouth, online reviews are often labelled as the most prominent and successful in influencing consumers’ purchase decision. In February 2024, Statista reported that the number of reviews on TripAdvisor ha...

Lee Keng Ng
Lee Keng Ng
Associate Professor at Singapore Institute of Technology (SIT)
Singapore Institute of Technology (SIT)
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Reputation Management
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Lee Keng Ng
by Lee Keng Ng
29 April 2024Singapore Institute of Technology (SIT)Consumer Trends
Singapore Institute of Technology (SIT)
Press Release

Global Hotel Alliance Releases New Report Revealing What Travellers Want Most From Loyalty Programmes To Mark Its 20th Anniversary

Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, is celebrating its 20th anniversary by launching a new report revealing the perceptions, preferences and priorities of today’s travellers, leveraging the database...

Global Hotel Alliance (GHA)
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Consumer Trends
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Global Hotel Alliance Releases New Report Revealing What Travellers Want Most From Loyalty Programmes To Mark Its 20th Anniversary25 April 2024Global Hotel Alliance (GHA)Consumer Trends
Global Hotel Alliance Releases New Report Revealing What Travellers Want Most From Loyalty Programmes To Mark Its 20th Anniversary
Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program
Press Release

Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program

A survey by Marriott Bonvoy, the award-winning travel program of Marriott International, has found that a majority of Gen Zs and Millennials in Asia Pacific excluding China (APEC) prefer the simplicity of belonging to one comprehensive loyalty trave...

Marriott International, Inc.
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CRM & Loyalty
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Guest Experience
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Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program24 April 2024MarriottConsumer Trends
Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program
Performance

Customer Satisfaction Climbs Again as Travel Industry Rebounds to Pre-Pandemic Levels, ACSI® Data Show

If last year’s industrywide customer satisfaction improvement pointed to the travel industry returning to normal, then this year’s marks confirm it: Travel is back!

The American Customer Satisfaction Index (ACSI)
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Guest Experience
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Customer Satisfaction Climbs Again as Travel Industry Rebounds to Pre-Pandemic Levels, ACSI® Data Show24 April 2024The American Customer Satisfaction Index (ACSI)Consumer Trends
Customer Satisfaction Climbs Again as Travel Industry Rebounds to Pre-Pandemic Levels, ACSI® Data Show
Design Hotels Launches a New Study on Neuroaesthetics
Press Release

Design Hotels Launches a New Study on Neuroaesthetics

Diving deep into the impacts of a growing trend first explored in our Further Forecast 2024, Design Hotels announces the launch of "Neuroaesthetics — Design for the Mind", a new cultural study on neuroaesthetics, uncovering how aesthetics, culture, ...

Marriott International, Inc.
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Design Hotels
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Design and Architecture
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Design Hotels Launches a New Study on Neuroaesthetics24 April 2024MarriottConsumer Trends
Design Hotels Launches a New Study on Neuroaesthetics